66bb Privacy
Policy

1. Information We Collect

When you register for and use the 66bb platform, we collect personal information across several categories depending on the nature of your interaction with us. The table below summarises the primary data types we collect and the context in which they arise.

1.1 Data You Provide Directly

The majority of personal data we hold about you is information you provide voluntarily when you register an account, complete the identity verification process, make deposits or withdrawals, contact our support team, or respond to surveys and promotional communications.

1.2 Data We Collect Automatically

When you access the 66bb platform, certain technical and usage data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, the device and browser you are using, the pages you visit, and the sequence of actions you take during your session. This data is used primarily for security monitoring, platform optimisation, and responsible gaming analysis.

1.3 Data from Third Parties

In some circumstances, 66bb may receive data about you from third parties. This can include identity verification results from our KYC service providers, transaction confirmation data from payment processors such as bKash and Nagad, and fraud risk scores from our security partners. We treat all third-party sourced data with the same level of care as data you provide directly.

2. How We Use Your Data

66bb uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. Our primary uses of your personal data are as follows:

• Account Management: To create and maintain your player account, authenticate your identity at login, and manage your account preferences and settings.
• Identity Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with our KYC obligations.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer) and to maintain accurate financial records.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services through anonymised performance analysis.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion when requested or when mandated by our responsible gaming policy.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other illegal or prohibited activities on the platform.
• Platform Improvement: To analyse aggregated, anonymised usage patterns in order to improve the functionality, speed, and content of the 66bb platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and event updates — but only if you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected].
• Legal Compliance: To fulfil our obligations under applicable law, respond to lawful requests from government authorities, and enforce our Terms & Conditions.

3. Legal Basis for Processing

66bb processes your personal data only where a valid legal basis exists. The legal bases on which we rely are described below:

4. Data Sharing & Third Parties

66bb does not sell or rent your personal data to third parties. We may share your data with carefully selected third-party service providers who assist us in operating the platform, subject to strict contractual data protection obligations. These third parties are permitted to use your data only for the specific purpose for which it was shared and must handle it in a manner consistent with this Privacy Policy.

4.1 Categories of Third-Party Recipients

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive financial data necessary to complete your requested transactions. Each processor operates under their own privacy and security framework.
• Identity Verification Providers: Our KYC partners receive identity documents and personal details for the purpose of age and identity verification. These providers operate under equivalent data protection obligations.
• Game Studios: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for the purpose of delivering and auditing game outcomes. No personally identifiable information is shared with game studios beyond what is technically required to connect your session.
• Analytics Providers: Anonymised, aggregated usage data may be processed by analytics tools to help us understand platform performance. Individual players cannot be identified from this data.
• Legal and Regulatory Authorities: 66bb will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law or in response to a valid legal order.

5. Cookies & Tracking Technologies

66bb uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively and improve your user experience. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 66bb platform:

You may control or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. 66bb does not use advertising or cross-site tracking cookies.

6. Data Retention

66bb retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data (identity, contact, and financial records): Retained for the full duration of your account being active plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for up to 3 years from the date of the interaction, after which they are anonymised or deleted.
• Technical and usage logs: Retained for up to 12 months in identifiable form, then anonymised for longer-term analytics purposes.
• Marketing consent records: Retained for as long as you have an active marketing opt-in on file, and for 12 months following any withdrawal of consent.

When personal data is no longer required, 66bb ensures it is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

7. Your Privacy Rights

As a player on the 66bb platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered username or mobile number.

• Right of Access: You may request a copy of all personal data that 66bb holds about you. We will provide this within a reasonable timeframe at no charge for standard requests.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that 66bb delete your personal data. This right is subject to certain legal limitations — for example, we cannot delete data that we are legally required to retain for regulatory purposes.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute regarding its accuracy is being resolved.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. On receipt of a valid objection to marketing, we will cease sending promotional communications immediately.
• Right to Data Portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Data Security Measures

66bb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using SSL/TLS protocols. The 66bb platform uses HTTPS exclusively; no unencrypted HTTP connections are permitted.
• Encrypted Data Storage: Sensitive data fields, including identity verification documents and financial reference numbers, are stored using strong encryption at rest.
• Access Controls: Access to personal data within 66bb's internal systems is restricted to employees and contractors who have a legitimate need to access it in the course of their duties. All access is logged and subject to regular review.
• Two-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication.
• Security Monitoring: Our platform is monitored continuously for suspicious activity, intrusion attempts, and anomalous access patterns. Security incidents are investigated promptly in accordance with our internal incident response procedures.
• Vendor Security Standards: All third-party service providers who handle personal data on our behalf are assessed against minimum security standards before engagement and are bound by contractual data security obligations.

While 66bb takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are also responsible for keeping your account credentials secure and for logging out of the platform on shared devices.

9. Changes to This Policy

66bb reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of the platform. When material changes are made, we will post a notice on the 66bb platform and, where appropriate, send a notification to your registered email address.

The effective date shown at the top of this document indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data. Your continued use of the 66bb platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

For questions, concerns, or requests relating to this Privacy Policy or to 66bb's data handling practices more broadly, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries in English.